Email us
Include the app version from Profile → About so we can reproduce the problem quickly.
Letterbolt support
Let's get you back in the race.
Clear steps for account and data deletion, plus answers to the questions we hear most.
Delete guest data
Remove a guest installation and all of its locally saved progress right from the app.
Delete an account
Remove a signed-in account, its provider link, username, and game data for good.
Delete your account or guest data
In the app, open Profile. Signed-in players can choose Delete account; guests can choose Delete guest data. This permanently deletes the associated identity, profile, gameplay, challenge, notification, and device data, and cannot be undone.
If you no longer have the app, email hello@kingsleyabia.dev with the subject “Letterbolt data deletion request”. Tell us your platform and public username, if you set one. We will verify ownership without asking for a password and confirm when the request is complete.
A word I know was rejected
Letterbolt validates against a fixed dictionary. Tell us the word and the puzzle letters and we will review it for the next dictionary update.
My streak disappeared
Streaks roll over at midnight UTC, not local midnight. A Streak Freeze protects a single missed day. If it still looks wrong, email us.
I signed in on a new phone and my progress is gone
Sign-in is per platform: Apple on iOS, Google on Android. Moving between platforms starts a new account. Email us before deleting anything and we will see what can be recovered.
I bought Remove Ads but still see ads
Open Profile and tap Restore purchase. The entitlement is verified with the store, so a reinstall or new device restores it once you are signed in to the same store account.
A friend sent me a challenge code
Play today's Daily Rush first, then enter the code on the Challenges screen (or open the link they shared). Your verified score is entered automatically once the daily is finished.
Still need a human?
Tell us what happened and include your app version and platform. Never send a password, sign-in token, or payment detail.
Email hello@kingsleyabia.dev